CITIZEN’S CHARTER


TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE


PURPOSE OF CITIZEN’S CHARTER


To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.


DENR MANDATE


The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.


VISION


A nation enjoying and sustaining its natural resources and a clean and healthy environment. 


MISSION


The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.


In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:


PROCESS FLOWS


11.    Issuance of a Certification of No Records, Appeal, Motion for Reconsideration, etc


12.    Document Authentication


13.    Sale of Bidding Documents


14.    Preparation and processing of ObR (ORS)


15-a. Processing of Disbursement Voucher (DV)


15-b. Processing of Purchase Order, Job Order and Contract of Service


16.    Preparation, Processing and Issuance of Checks/ADA